I've forgotten my password

Use the 'Forgot password?' link on the Sign In screen.

If your sign-in fails and you can't remember your password, you can use the "Forgot password?" link.

Follow these steps:

  1. Ensure your account's email address is in the Email address box. A password reset code will be sent to that address. Note that the verification code is only valid for half an hour.
  2. Tap the "Forgot password?" link. If successful, a message on the screen will tell you to find a verification code in an e-mail message.
  3. Tap the "Set new password" link which will have replaced "Forgot password".
  4. On the Reset Password page, enter the verification code from the e-mail message and supply a new password according to the stated rules.
  5. Tap the "Set new password" button at the foot of the screen. If the password was successfully set, you can use the back-arrow to return to the sign-in page.

Need specific support?

Please email support@celsium.com direct.