How do I monitor someone from another device?
This is called remote monitoring and is achieved by signing into the same account that has the monitored user, switching to that user and swiping down to monitor.
You can remotely monitor a person’s temperature on a different phone or tablet than the one that’s actually monitoring that person with a sensor. It works over the internet so the second (or subsequent) phone or tablet can be anywhere there is an internet connection.
Here's a typical sequence of events, which assume all devices are connected to the internet.
- Start monitoring someone, let's say Alice, who's wearing a sensor and being monitored on her own phone or tablet. Alice can see her own temperature being monitored using her own sensor in the image below:
- Make sure Alice has been monitored for at least a minute to make sure some of her readings have been stored.
- Let’s say that Bob wants to monitor Alice’s temperature on his phone and is living in a different household to Alice.
- For Bob to view Alice’s temperature, he makes sure he is signed in to the Celsium app using the same account as Alice’s. It’s generally not good practice to share your own account details, so in these cases we recommend using a household or other shared account where it’s OK that all parties know the password. Bob will sign out of the Celsium app if he is already signed in and will then log in again using Alice’s or the shared account details. The image below shows Alice’s details as an example:
- Bob checks to make sure he sees "Alice" at the top of the home screen. If not, he can follow these steps:
- Tap on 'Account' and then tap on Manage Users. Tap 'Alice'.
- Inside Alice's user profile page, slide the "Monitor this user" switch to 'on' and press "Done" to save the change and go back to the home page:
- Bob swipes down on the blue circle in the usual way. He then sees Alice's latest available temperature with the word "remote" underneath to show that the readings aren't being generated directly on Bob's phone:
A number of things to note...
- Alice’s app must be actively monitoring for this feature to work i.e. the temperature figure is steady with the grey dot blinking and the enclosing circle not spinning.
- The remote reading is only updated at intervals of between one and two minutes, not every 4 seconds as would typically happen when monitoring only yourself. You should see the grey dot in the centre of the screen blinking every minute.
- Remote monitoring as described here will not work if the sensor has been disconnected for more than 3 minutes. For example, if Alice has gone outside and left her phone indoors, the app loses connection with the sensor (see article My sensor keeps disconnecting). In that case when Bob tries to start monitoring Alice remotely, he will get a 'no sensors found' message or the app will pick up any available sensor near Bob. In those cases, Bob must ensure that Alice’s app is sending readings now and wait at least 1 minute before trying again.
- If Alice’s sensor is disconnected for around 10 minutes and Bob is remote monitoring, Bob’s app will warn him of the lost connection a short time later.
- For technical reasons you can only remote monitor someone on an Apple device when the Celsium app is visible. Remote monitoring will become ineffective if the screen locks or you press the 'Home' button to put the app in the background. In those cases you must make the app visible again to check the status every so often.
- While remote monitoring, Bob can set his own temperature alert levels on his own app, independent of the ones Alice has set on her device.
- Bob will also be able to view all of the medicine reminders that are on Alice’s account on his homepage but only Alice’s (the origin) device will be able to edit these under the ‘Medicines’ tab.
- The battery indication for the origin sensor is available when you view the sensor status page.
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