My sensor keeps disconnecting. What's happening?

Sensor disconnection can happen for a number of reasons - the most common are the sensor being out of range or the battery power is getting low.

Signs of Disconnection
Reasons for Disconnection
The Result of Disconnection

Note: When you tap in the blue circle and confirm to stop the automatic reconnection, the app doesn't always react straight away as there are a number of tasks it has to complete internally. It will stop after no more than ten seconds.

Need specific support?

Please email direct.