Why have I got unusual temperature data?
The sensor may not have been worn correctly, the battery is low or the sensor is damaged.
The NHS states that a normal body temperature for a child should range between 36.4°C and 37.5°C.
Normal body temperature for adults is around 37°C but varies from person to person.
For both adults and children, a temperature of 38.0°C or more is considered to be a fever.
Check the user is wearing the sensor the correct way:
- Placing the back of the sensor (the side with the battery compartment) onto the surface of the adhesive patch. Make sure that the sensor is in the middle of the patch. Apply the sensor horizontally, just below the natural crease of the armpit.
- The sensor may have been put in the wrong place on the body (see article on wearing the sensor) or there are other body conditions causing interference. Ask your doctor for professional diagnosis.
- When synchronising the sensor to the app, the arm must be held tight against the side for the first 8 minutes, on average, for the sensor to learn what your core body temperature is.
- Please check the sensor regularly to make sure that it is in firm contact with the skin. Otherwise data may be inaccurate.
Warning: The sensor measures axillary temperature and must be applied to the axilla (armpit) only. The sensor will not measure body temperature accurately anywhere else on the body.
Other things to consider
- The sensor has not been at room temperature for at least 5 minutes before using. If this is the case, keep the sensor at room temperature (without touching or heating it) for at least a further 5 minutes before using.
- The sensor might be damaged. If this is the case, send an email to customer service using the email address shown just below here. Note: Please retain your original receipt as you may be asked to provide a copy for proof of purchase.
Need specific support?
Please email email@example.com direct.